Privacy policy

The company recognizes that the personal information and anonymized information (hereinafter referred to collectively as “personal information”) and personal numbers and specific personal information (hereinafter referred to collectively as “specific personal information”) of customers are important assets and considers the protection thereof to be our social responsibility. In order to ensure the proper handling of personal information and specific personal information, the company has established the following Basic Policy for the Protection of Personal Information and Specific Personal Information.

1. Purpose of Basic Policy for the Protection of Personal Information and Specific Personal Information

The company will appropriately protect the personal information and specific personal information of customers in order to gain the ongoing trust of customers.

2. Basic Policy for the Protection of Personal Information and Specific Personal Information

  • (1) Acquisition of personal information and specific personal information The company will acquire personal information and specific personal information by lawful and fair means.
  • (2) Use of personal information and specific personal information The company will clarify the purpose of use of personal information and use it only within the scope of that purpose. Furthermore, specific personal information will be used only within the scope established by law.
  • (3) Provision of personal information and specific personal information to third parties Except where stipulated by law, the company will not provide personal information to third parties without obtaining the prior consent of customers. Furthermore, except where stipulated by law, the company will not provide specific personal information to third parties.
  • (4) Compliance with related laws and guidelines When handling personal information and specific personal information, the company will comply with the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, the Guidelines on the Act on the Protection of Personal Information (General Rules), the Guidelines on the Appropriate Handling of Specific Personal Information (Business Operators), and other related laws and guidelines.
  • (5) Matters concerning security management measures The Company has established in-house regulations to prevent leakage, loss or damage of personal information and specific personal information as well as to ensure appropriate management of personal information and specific personal information and will take necessary and appropriate security management measures.
  • (6) Continuous improvement The company strives to continuously improve the handling of personal information and specific personal information.

3. Handling of personal data of customers located in the European Economic Area (hereinafter referred to as "EEA")

  • (1) Purpose The purpose of the company's handling of personal data is that stated in paragraph 2 of the Matters to be Disclosed Under the Act on the Protection of Personal Information below.
  • (2) Legal basis for handling of personal data The legal basis for handling of personal data is as follows.
    1. When the consent of the customer has been obtained
    2. When it is required to fulfil a contract with the customer or to implement procedures at the request of the customer prior to concluding a contract
    3. When it is required in order for the company to comply with its legal obligations
    4. When it is required for legitimate benefit sought by the company or a third party
  • (3) Withdrawal of consent Customers may withdraw the consent referred to in the preceding item at any time.
  • (4) Data transfer outside the EEA region The company may transfer personal data to third countries outside the EEA, in which case it will take appropriate and necessary protection measures.
  • (5) Personal data storage period The company will retain personal data within the period necessary to achieve the purpose of item 1 and will delete the said data promptly when it is no longer needed.
  • (6) Appeal to supervisory authority Customers can file an objection to the handling of personal data by the company.
  • (7) If personal data is not provided If personal data is not provided, customers may be unable to use the company’s services in whole or in part.
  • (8) Use of cookies In addition to the purpose stated in item 1, the company may use information obtained using cookies for purposes such as providing information, ensuring security, maintenance and management, and statistical analysis.

[Point of contact for the handling of personal information and specific personal information]

Please direct comments or inquiries regarding the company's handling of personal information and specific personal information to the following:
■Tobu Railway Co., Ltd. Customer Personal Information Service Center
131-8522
Oshiage 2-18-12, Sumida-ku, Tokyo
e-mail:personal@tobu.co.jp

April 2020
Tobu Railway Co., Ltd.

Matters to Be Disclosed Under the Act on the Protection of Personal Information

Regarding the personal information held by the company, the following matters will be disclosed under the Act on the Protection of Personal Information (hereinafter referred to as “the Act”).

1. Matters concerning the purpose of use when acquiring personal information

When the company obtains personal information directly from customers in writing (including records created in electromagnetic form), it will expressly state the purpose of use each time.
When personal information is otherwise acquired directly or indirectly, the purpose of use will be notified or announced when it is acquired, except in cases where the purpose of use has been announced on the company’s website beforehand.

2. Matters concerning purpose of use of retained personal data

The purpose of use of data retained by the company is as follows:

  1. To provide products and services as well as to communicate, provide information, and provide after-sales service in respect of the said products and services
  2. To investigate the usage status of products and services, and to study and develop new products and services
  3. To conduct surveys, hold events, offer prizes, mount campaigns, and recruit and manage testers, as well as to communicate, provide information, ship products, and deal with other associated matters
  4. To conduct market research, customer trend analysis, business analysis, etc.
  5. To accept and respond to inquiries, feedback, etc.
  6. To contact the customer when their belonging is found or in an emergency
  7. To use for shareholder affairs such as convening a general meeting of shareholders or payment of dividends
  8. To fulfil the company’s obligations, exercise its rights, and deal with other attendant measures
  9. Matters incidental to each purpose stated above

3. Matters concerning procedures for responding to requests for disclosure of retained personal data

In the event that the company receives a request from an individual or an agent of the individual in respect of retained personal data for the disclosure, correction, or suspension of use or for the notification of purpose of use (hereinafter referred to as “disclosure, etc.”) of the said retained personal data, the company will respond within a reasonable time and within the scope required.